Patients in Focus

Quality Management

To ensure that patients receive the best possible care at the highest level, our employees from all professional groups work with full commitment in all areas of the tumor center every day. The highly specialized tumor center in Bern (University Cancer Center Inselspital, or UCI for short) is aimed at caring for patients diagnosed with cancer. It provides patients with the entire supply chain for every stage of life.


For us, a comprehensive service in assessment, therapy and aftercare is very important. The focus is on:

  • supply of the highest quality
  • reliability
  • patient satisfaction


For this reason, we not only regularly check all activities and processes, but also have them checked externally by a neutral body. These so-called “audits” are carried out annually according to defined criteria. This allows a quality comparison with other hospitals. At the Bern Tumor Center, the treatment centers are certified according to the requirements of DIN EN ISO 9001:2015 and the specifications of the German Cancer Society.

Learn from suggestions

We always want to develop quality further. We therefore regularly survey patients and referring doctors. In addition, every patient can give open feedback after a hospital stay, either via questionnaire or via the ombudsman. We accept all feedback – praise, criticism or suggestions are welcome.